Stanwix Park and Hylton Park Terms and Conditions 2012
A contract is made on acceptance of the booking by Stanwix Park and is
subject to these conditions of booking.
Stanwix Park is owned by E. & R.H. Stanwix
The brochure is to be used as a guide only as it is produced 6 months
in advance of publication. For full up to date daily information visit
www.stanwix.com.
You are welcome to use all the facilities from 9am on your day
of arrival. Latest arrival time 9pm unless by prior arrangement.
Accommodation Hire from 4pm on day of arrival (subject to
unforeseen delays) until 10am on day of departure.
All accommodation non smoking some pet friendly.
Pitch Hire from 2pm on day of arrival until 11am on day of departure.
The prices quoted are inclusive of VAT @ 20% and are subject to change
if the VAT rate changes. Our confirmation and booking acceptance letter
is not a VAT invoice. We reserve the right to correct errors in our
brochure, advertisements or confirmed quoted prices. Once a booking
has been confirmed you have accepted our terms and conditions. If you
have booked by telephone your booking details will be read back to you
for your confirmation that the details are correct.
If you are booking via the website it is your responsibility to
enter and check your holiday details are correct.
A supplement charge may be added to our brochure, web prices or
facilities at any time due to the economic climate and market changes.
While every care is taken to ensure that the details shown in the
brochure are correct Stanwix Park cannot accept responsibility for errors
contained therein or as the results thereof. We reserve the right to alter
or amend our terms, conditions, facilities and entertainment
programmes without notice.
1. The lead party name (“the applicant”) which appears on the booking
acknowledgement agrees to the terms and conditions on behalf of all
other persons named in the booking as if they were contracting parties.
“The applicant” must be 21 years or over. The management reserves the
right to refuse all male/all female bookings.
2. The applicant undertakes not to do on their own part or permit to be
done by persons under their control, anything which may in the opinion
of the management be or become a nuisance or annoyance which shall
in any way interfere with the quiet or general comfort of other guests at
the park.
3. Only “the applicant” and the persons named in the booking shall be
entitled to occupy the accommodation/pitch allocated for their use and
any breach of this condition shall entitle Stanwix Park to terminate the
booking and to exclude forthwith from the park both unauthorised
persons together with the applicants themselves. The number in any
party shall be restricted to the sleeping capacity of the accommodation
allocated or the named persons listed on the booking. Upon such
termination the applicant and unauthorised persons shall be deemed to
be trespassers.
4. On arrival all persons over the age of 5 years are issued with
a membership card, these must be produced to gain entry to
the leisure centre and facilities and expire mid-day on day of
departure. Failure to return accommodation keys on day of
departure will incur a £10.00 charge per key payable on
departure and failure to do so will incur an additional charge
of £15.00 for administration charges and an invoice will be sent
to you.
5. Lost keys and damaged pass cards
If you lose/damage a key or pass card, a replacement will cost:
key £10.00, card: £5.00.
6. CLUB MEMBERSHIP – SUNSET INN Entertainment Centre. It is a
condition of Stanwix Park Holiday Centre Liquor Licence that all customers
(adults and children) are members of the SUNSET INN Entertainment
Centre. All persons staying in accommodation or camping must be listed
on the booking. The cost of membership is included. Licensing Laws. It
is against the law for anyone under 18 to buy alcohol in a pub, offlicense,
supermarket, or other outlet, or for anyone to buy alcohol for
someone under 18 to consume in a pub or a public place. Proof of age.
We accept the following forms of ID: full passport, a new style driving
licence incorporating a photograph or Portman Group proof of age card.
7. LICENSED PREMISES No under 16 year olds allowed in the
Sky Bar or Dunes Cabaret Bar 30th March to 5th November or over New
Year festivities. Parents or a suitable adult are responsible for children in
their party under 16 years of age when in The Sunset Inn club and must
accompany them at all times when on the premises.
8. Holiday Centre opening times 2012
Accommodation – Apartments and Caravan Holiday Homes available
all year. Leisure Centre, Garden Café and Launderette open all year.
The Sky Bar all year. Evenings only 2nd January to 30th March and
5th November to 28th December.
The DUNES Cabaret Bar, 2nd March to 11th November and New Year.
The SUNSET INN, 30th March to 5th November, Theme Weekends
and New Year.
Entertainment Programme – 2nd March to 11th November.
Shop – 2nd March to 11th November.
Outdoor Swimming Pool – 2nd June to 2nd September
(Closed on Wet/Cold days at Management’s discretion).
All facilities closed Christmas Day. The above times are a guide only and
it is our intention to open longer if demand warrants it. We reserve the
right to make a charge on Special Cabaret Nights and Theme Weekends.
9. POOL Applicants and those named on the booking use the
swimming pool entirely at their own risk and should make the necessary
arrangements to supervise their own children under the age of 8 and
non-swimmers under 14 years of age. No lifeguards are on duty. No
children under 16 allowed in the steam room, sauna or the Fitness
Centre. At busy period's management, for safety reasons reserve the
right to implement sessions or restricted numbers in the pool. Vertical
sunshower – No person under 18 is permitted to use the sunbed or gain
entrance to the room where the sunbed is located.
10. DOGS Dogs only allowed in selected accommodation. Dogs must
be kept off seating, chairs or beds; you must bring your own pet basket.
Maximum two dogs per booking. They must be kept under strict control
at all times and always ‘Scoop the Poop’. Dogs not allowed in the shop,
leisure centre, swimming pools, clubs or play park.
11. BANK CHARGES Any charges passed on to us by the banks etc. for
returned cheques, post dated cheques or for processing foreign currency
will be passed on to the applicant at a charge of £10 per transaction. As
we incur a credit card charge when you book there will be a charge of
3%. We make no charge for payments made by debit cards, e.g., Switch,
Delta, Solo etc.
12. Refunds In the likelihood of a refund being issued against a
booking it will be processed via the original method of payment.
13. Electricity If there is an Electricity Board supply failure to the park
there will be no refunds whatsoever. If the park electricity fails, no
refunds or compensation will be given unless the electricity is off for
more than 24 hours. There will be no refunds on any frozen food or
perishable items under any circumstances.
14. FROST Although preventative measures against water pipes
freezing in caravans during the winter months have been taken,
occasionally due to severe weather we may experience difficulties and
you would have to use the main toilet block on the park.
15. FORCE MAJEURE We cannot accept responsibility or pay any
compensation where the performance or prompt performance of our
contract with you is prevented or affected by reason or circumstance,
which amount to “Force Majeure”. Circumstances amounting to “Force
Majeure” include any event which we could not, even with all due care,
foresee or avoid. Such circumstances include the destruction or damage
of your holiday home (which cannot reasonably be remedied to a
satisfactory standard before the start of your holiday) through fire, flood,
explosion, storm or other weather damage, break-in, criminal damage or
any similar event beyond our control. Such circumstances also include
riots or civil strife, industrial action, natural or nuclear disaster, fire,
adverse weather conditions, war, threat of war, actual or threatened
terrorist activity and all similar situations beyond our or the owners
controls.
16. Stanwix Park nor its servants or agents can accept liability for any
death or personal injury, loss or damage which may be sustained by the
applicant or their property during the period they or any of them are at
the holiday park except where it arises from the negligence of the park,
its servants or agents.
17. Park Accessibility Statement
The holiday centre and facilities are available and accessible for all.
However our apartments and holiday homes are not suitable for
independent wheelchair users travelling alone.
Accommodation: - There is 1 step into ground floor apartments and
4 steps into caravan holiday homes but disabled persons will need
assistance (first floor apartments unsuitable). Disabled toilet and shower
facilities are available to use both within the complex and also on the
touring area. If you require further information and advice about
accessibility please contact us.
18. NO COMPLAINT will be considered AFTER the visitor has left the
park. Any problems should be reported to reception as soon as possible
in order so they can be resolved. The full rules of Stanwix Park Holiday
Centre are displayed at the park office and must be observed at all times.
Hired Accommodation
19. Once a deposit has been paid and a booking confirmed, a contract
exists and you will be liable for the whole of the hire charge, even if you
are prevented from taking your holiday. A deposit of £50 is required and
it acts as a booking fee which is non-refundable if a booking is cancelled.
Cancellation must be notified in writing, the date of cancellation is when
notification is received by Stanwix Park. We do not offer holiday
insurance it is your responsibility to organise adequate insurance cover if
you require it.
20. The balance of the hire fee is due 28 clear days before
commencement date of the holiday, failure to make such payment will
be treated by Stanwix Park as cancellation of the booking. The full
balance will be due.
21. In the event of a booking being cancelled Stanwix Park will make
every effort to re-let the accommodation on your behalf. However, if
Stanwix Park is unable to re-let all or part of the period in question, the
applicant will be held liable for the outstanding balance.
22. AMENDMENTS BY YOU - If for any reason whatsoever
the applicant wishes to amend their booking there will be an
amendment fee of £15 to cover the cost of administration. No
amendments can be made to holiday dates/accommodation within 28
days of arrival. You may transfer your booking to someone else/another
party (introduced by you) at any time, before your arrival date, providing
you pay the administration fee of £20 and any outstanding balance.
23. Accommodation not claimed within 24 hours of your arrival date will
be re-let unless prior notice has been given. The accommodation must be
vacated on time and left in the condition in which it was found
otherwise a charge will occur. You are responsible for any damage done
or loss sustained during your stay.
Pitches – CAMPING/TOURING
Stanwix Park – all year
Hylton Park – 2nd March to 12th November
Camping and touring terms are per pitch/per person, per day from
2.00 p.m. on day of arrival to 11.00 a.m. on day of departure. Advance
bookings recommended. Overnight visitors are welcome subject to
availability. All pitches are equipped with electric, water and sewage
hook-up at no extra cost. (240 volts – 10 Amp).
Pitch size. They are laid out as 23ft (7m) deep x 15ft (4.6m) wide. Draw
bar or guide ropes not included.
Caravans with annexes attached to awnings are not accepted as they
exceed the pitch foot print size.
The design of some tents are 6.4m wide and will not fit on the pitch and
therefore you will need to book 2 pitches side by side (subject to
availability) and will be charged accordingly. We reserve the right to
refuse any tent that doesn't conform to our pitch sizes.
Gazebos are not allowed in the space between pitches but provided the
pitch is vacant next to yours you can pay an extra pitch fee for your
gazebo. We have some pitches that cater for motor homes up to 25ft or
longer but you must notify the office at time of booking, these pitches
could be on another area of the park with a few minutes walk to the
toilets. Only one car per pitch. During wet weather cars must be parked
on the car park to save the grass being churned up.
24. Advance bookings are accepted for any period. Bank holidays,
minimum stay 3 nights. All persons to be registered at time of booking.
25. Booking fees to be paid in full at time of booking. If notice of
cancellation is given 14 days before arrival the full fee less £30 per week
to cover costs will be returned. NO refund will be given on bookings
valued under £30. In the event of any amendments whatsoever being
made to a booking there will be an administration charge of £15.
NO amendments can be made to camping holiday dates within 28 days
prior to arrival. Bookings are non transferable.
26. All arrivals must register at reception before siting caravans/tents etc.
27. Pitches not claimed within 24 hours of the booked period will be
re-let unless prior notice has been given.
28. Weather Due to adverse weather conditions we reserve the right to
allocate another pitch on either Stanwix Park or Hylton Caravan Park
subject to availability without incurring any cost to Stanwix Park. If we
have to cancel a booking a full refund will be given under the above
circumstances but no compensation will be given. During the winter
months we can experience freezing standpipes to individual hook-ups
and if this happens water will be available from the toilet block.
TV filming and photography
Due to the increasing popularity of Stanwix Park Holidays we often
receive requests from TV and other companies to film or photograph on
our Parks, including shooting our own material. Every effort is made to
ensure filming does not intrude on your holiday and we will always
endeavour that it is made clear to guests when taking place. Please
ensure you and your family are aware of positioning of cameras at all
times. We will not accept responsibility if, contrary to your wishes, you
appear on film or in photographs. We will not make any financial award
or payment of any kind.