COVID 19 UPDATE – VISITORS, HOLIDAY MAKERS & OWNERS
As we continue to reflect on the ever-changing Government Guidelines, we would like to provide you with all our latest information.
Both Stanwix Park & Hylton Caravan Park remain closed to visitors, holiday makers and owners.
Our staff remain furloughed except for a very skeletal amount of admin staff who are working in a difficult circumstance to deal with all enquiries; holiday bookings are priority.
Holiday bookings are being dealt with in order of booking date.
Our phone lines are currently for outbound calls only. We will contact each and every one of you but please be patient as this is taking longer than anticipated.
Our response to emails, answer phone messages etc will be sparse for a short time while we concentrate on what’s priority.
For bookings from the 20th March until the 30th June 2020 which are paid in full, we are offering the following options:
(Touring bookings must be 3 nights or more to qualify for the on Park Spend Voucher)
For bookings from the 20th March until the 30th June 2020 which only have the deposit paid, we are offering the following options:
All customers have one opportunity to decide what is right for them.
All 2020 prices have been held for 2021 – price match promise!
Please understand our refund procedure is a lot slower than normal.
We thank everyone for their continued valued custom.
We appreciate your patience and understanding as well as your frustration and desire to return to your property. However, please continue to adhere to the Government Guidelines as they are updated:
‘Leaving your home - the place you live - to stay at another home for a holiday or other purpose is not allowed. This includes visiting second homes.
Once we are permitted to do so we will inform you when you can return – thank you.